State Farm® Insurance Agent Jaime Luna

"Katelyn Harrison is an amazing associate."

"This team always makes my entire experience smooth from start to finish. Always very responsive, Rosie answers all my questions and genuinely cares about providing excellent service. I truly appreciate their attention to detail when explaining my account balance. Thank you for great quality service! ⭐️"

"Katelyn was phenomenal. Very informative and patient."

"Top notch professionalism and customer service were key factors for me and Katelyn surpassed all my expectations."

"Muy buena y bonita atención y forma de explicar los formatos de las pólizas con mucha paciencia gracias Lili eres muy linda persona state Farm tiene el privilegio de tenerte y nosotros también como tu Agente"

"I can’t believe it—Lilia from State Farm got me four insurance policies for less than I was paying for just one policy with another company!

She was absolutely amazing—super sweet while still being professional, and she made getting new insurance feel so much less scary, lol. She explained everything in a way that actually made sense to me, and she even explained everything in Spanish for my grandma way better than I ever could have. I truly appreciated how patient, kind, and helpful she was throughout the whole process. I highly recommend working with Lilia if you’re looking for someone who genuinely cares and goes above and beyond!"

"Today (6/27), I called at 3:33 p.m. to add insurance for a second vehicle. I was told someone would call me back, and I explained that was fine, but I needed to speak with someone before the end of the day since the office is closed on Saturdays and Sundays.

By 4:30 p.m., I still hadn’t received a call, so I called again. I explained that no one had called me back and wanted to make sure I could speak with someone before they closed. Once again, I was assured that someone would call me before the end of the day.

The office is now closed, and no one ever called me. This level of customer service is very unprofessional and disappointing. If this is how existing customers are treated, it may be time for me to start looking for another insurance company."

"Have been calling their office to find out if all the e-mail that I was receiving were legit, because they where wanting picture of my house called office to see if they where legit was told someone would call me to let me know NOONE ever called back. Then I started to receive back to back on a Saturday called there office , ( I know that there office would be closed spoke to after hour call center spoke to someone to please asked them to give me a call back.) Never received a call back. Now on a random Monday evening have someone outside my house taking pictures of my house says he was sent to take picture of my house provided some information asked him to ask them to give me a call to let me know what was it for said he would put notes. Still have not received a call."

"Want to give Priscilla a big. Thank you for her help very courteous and kind very professional. Thank you, Priscilla."

"Lilia did such a good job at answering all my questions and getting me a new policy in a timely manner!"

"Just bad customer service and communication 😒"

"Yo estuve con Jaime luna y su equipo hasta el año pasado y el error mas grande que cometi fue alejarme porque son excelentes"

"Grasias a Maricela por su servicio y ayuda muy amable"

"Siempre que ocupas algo Nunca contestan la línea de telfono y te dicen que dejes mensage y te regresan la llamada asta después de 2oh 3 días"

"Had a wonderful experience with Mirsela Rodriguez young lady had great customer service and helpful on insurance information for me , I will definitely stay with the insurance location due to her knowledge and assistance."

"Thank you Mari for helping me today with my policy and for setup my dss"

"Wonderful experience from start to finish. Ms. Hernandez was especially attentive and knowledgeable, making sure all of my questions were answered. I felt well taken care of and would definitely recommend this insurance agency."

"Great service along with great coverage at a very affordable price!"

"Samantha was responsive, knowledgeable, and truly cared about helping me find the right coverage according to my insurance needs."

"Karen help me get answers on my policy refund & this years lower price."

"If you are in the market for insurance ask for Marisela Rodriguez, she is the best. Excellent customer service and she’s bilingual. She was very helpful and answered all my questions, definitely recommend going with her."

"Karen is amazing and so very helpful
Very kind on the phone"

"Love this agency. Karen is amazing and is always very helpful. I appreciate all the hard work she does with all my policies! :)"

"My agent Karen has been kind and trustworthy with all she's helped me and my family."

"Lilia was very helpful with my policy and assisted with understanding the dss."