State Farm® Insurance Agent Jaime Luna
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
MD Hamja
August 7, 2025
1
out of
5
rating by MD Hamja
"They never answered my phone call. I had to change my agent because of the poor service. Not recommended."
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to make it right. Please reach out to me directly at Jaimeluna@lunanation.com."
Juan Martínez
August 4, 2025
5
out of
5
rating by Juan Martínez
"La verdad muy pero muy profesionales en su trabajo. El equipo de la señorita Dayana me trataron muy bien y sobre todo muy buena explicacion. Gracias por ser parte de state farm."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Gracias! "
Elida Navarro
July 28, 2025
5
out of
5
rating by Elida Navarro
"The young lady Mari was so helpful she was so patient with me and helping me reset the Drive Safe and safe on my phone."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Ray Barrera
July 23, 2025
5
out of
5
rating by Ray Barrera
"Mari was so helpful on going over my policy and also help me with the State Farm app. Great customer service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Mario Hernandez
June 24, 2025
5
out of
5
rating by Mario Hernandez
"Thank you Mari for being so helpful and patience with me in helping me set up my DSS device. Customer service is always on point."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Brooke Godwin
June 13, 2025
5
out of
5
rating by Brooke Godwin
"Stephen was a huge help in finding the right coverage. Super knowledgeable and helpful!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
sylvia chapa
June 2, 2025
5
out of
5
rating by sylvia chapa
"I had to find out why my insurance went up and Karen was very helpful. Was able to answer my question really quickly, Was both polite and professional never had any problems with anyone at the Luna insurance keep up the good work guys!!!!!!!🫶🏼"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
M Martinez
May 29, 2025
3
out of
5
rating by M Martinez
"They aren’t the cheapest; I originally only went with them (and specifically this office) because of his follow up & communication. I have needed ONE THING since having my policy and got the runaround and then silence. Not “we’re working on it,” “we have all we need,” “we need something more,” just silence including to my follow ups. Communication is great when they are getting your money, but lacking entirely the other way around- and it was less than $200! lol. Updating from 1 star to 3 since it did get taken care of (should be in the mail), but I’m not really into 3 star places. Others may be. I don’t have time to chase people to do their job or to acknowledge a paying customer. I pay 6 months at a time and I know I can cancel early and get money back but why deal with the hassle so I just won’t be renewing when it ends in a month and some change."
m Olvera
May 19, 2025
5
out of
5
rating by m Olvera
"Excelente servicio de Lilia, fue muy amable."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
erlinda Lopez
May 12, 2025
5
out of
5
rating by erlinda Lopez
"I stopped by to get assistance with my Dss and was assisted by Lilia. Very professional, and we had a lovely conversation. Highly recommend this office"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Francisco Oranday
May 9, 2025
5
out of
5
rating by Francisco Oranday
"Excellente servicio de Lilia, nose ayudo con todas nuestras preguntas de mi poliza."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Patricia Flores
April 23, 2025
5
out of
5
rating by Patricia Flores
"Great assistance from Lilia with our claim."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
RZ
March 26, 2025
5
out of
5
rating by RZ
"Best quality and reasonably priced insurance.... Very nice people!!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Socorro Paredes
March 25, 2025
5
out of
5
rating by Socorro Paredes
"La muchacha mari fue muy amable y linda en ayudarme y educarme en la aplicación de manejo."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Muchas gracias!"
Seve Perez
February 27, 2025
5
out of
5
rating by Seve Perez
"Muchas gracias Mari por ayudarme como siempre linda y muy amable. Gran servicio al cliente."
Rosalinda Munoz
January 20, 2025
5
out of
5
rating by Rosalinda Munoz
"I have been a State Farm customer for a couple of years—both home and auto. They have a service called Safe and Save that enables you to receive a discount depending on your driving record. As for the home, they were quick to send out an agent after we had a hail storm. Great service! Karen is one of their employees and she is both friendly and professional. She took care of my business quickly and with a friendly attitude."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Mike Cheg
January 18, 2025
1
out of
5
rating by Mike Cheg
"The reason I left State Farm insurance after over 20 years of home owners and car insurance is because of Mr. Luna’s concern for us a customers. He and State Farm blamed decline coverage of of roof on roofer wanting to sell a roof rather than investigating my roof properly. Well after over a year of fighting State Farm covered my roof thanks to an independent claims adjuster. Four months after I cancel all my insurance he sends me a birthday card thanking for being a customer. He really has no clue as to what is going on at his agency, his actions forced me to leave State Farm after 20 plus years!"
Jacob Rios
December 27, 2024
5
out of
5
rating by Jacob Rios
"Angelina’s always great to talk with, she answers all the questions and Sandy made the process of adding a new vehicle quick and informative."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kris
December 13, 2024
5
out of
5
rating by Kris
"I would like to personally thank Sandra Ruiz for helping me add a vehicle to my current insurance policy. She is very professional, courteous and patient. She is knowledgeable in what she does, and explains everything very thoroughly. Thank you for the smooth process Sandra!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Enrique Munoz
December 4, 2024
5
out of
5
rating by Enrique Munoz
"Current State Farm Customer greater than 10 years… I reached out to the local agent and spoke with Sandy… Sandy was able to answer all my questions clearly, detailed with great consideration of me understanding the explanation. Highly recommend the local agent of Jaime Luna and his caring, customer focused staff"
We responded:
"We’re thankful for your feedback and 10 awesome years! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! We hope to be here with you for many years to come!"
Thao Luong
October 29, 2024
5
out of
5
rating by Thao Luong
"I recently called in to cancel one of my auto policies, and I had the pleasure of speaking with Sandra Ruiz. She was incredibly helpful throughout the entire process! Instead of just canceling my policy, Sandra asked thoughtful questions to better understand my concerns and recommended I consider garage coverage for my car, which I didn't know was an option. She answered all my questions and made the entire experience very comfortable. Thank you Sandra, for going above and beyond for helping me."
We responded:
"Thank you, Thao, for sharing your experience! I'm glad Sandra was able to assist you so effectively. Her dedication to understanding your needs and suggesting garage coverage is a testament to her commitment to providing excellent service. We're grateful to have her on our team. If you have any more questions or need further assistance, don't hesitate to reach out. - Jaime Luna - State Farm Insurance Agent, San Antonio, TX"
Virginia Martinez
October 28, 2024
5
out of
5
rating by Virginia Martinez
"Called to get a quote and change my policy. Spoke with Sandra, she was amazing answered all my questions and very friendly. If I could give more stars I would."
We responded:
"Thank you, Virginia, for your wonderful review! I'm so glad Sandra could assist you with your quote and policy change. It's great to know she answered all your questions and made the experience pleasant. We're always here to help with any future needs or questions you might have. - Jaime Luna - State Farm Insurance Agent, San Antonio, TX"
Zachary Medina
September 24, 2024
5
out of
5
rating by Zachary Medina
"SANDY RUIZ Is a great representative!! Had all the information and knowledge on how to handle my concerns! 100/10 customers service! Thanks you!"
We responded:
"Thank you, Zachary! I'm glad to hear that Sandy was able to address your concerns with such expertise. We appreciate your kind words and are grateful for your recognition of her excellent customer service. If you need any further assistance, our office is always here to help. - Jaime Luna - State Farm Insurance Agent, San Antonio, TX"
Teresa Gonzales
September 24, 2024
5
out of
5
rating by Teresa Gonzales
"Professional and very helpful. Our family appreciates your expertise."
We responded:
"Teresa, Thank you for your kind words! I'm glad to know that our expertise has been helpful to your family. We truly appreciate your trust in our services. If you ever need further assistance, don't hesitate to reach out. - Jaime Luna - State Farm Insurance Agent, San Antonio, TX"
Jacob Luna
September 20, 2024
5
out of
5
rating by Jacob Luna
"Been a customer for a few years now. Have always had great customer service. Always available to help me and answer any questions that I have."
We responded:
"Jacob, thank you for your kind words and for being a loyal customer over the years! I'm glad to know that our team has consistently provided great customer service and been available to assist with your questions. We're always here to help with any future needs you may have. - Jaime Luna - State Farm Insurance Agent, San Antonio, TX"